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"No interest in care"

About: Pinderfields General Hospital / ENT

I was transferred from dewsbury to Pinderfields, new to the town had no idea where I was. I came in with a drip in, which had to be stopped due to travelling, I arrived and not one nurse had come to check up on me. After waiting for 5 hours I got up myself to ask if they could start the drip as it hadn’t started to irritate me as the tube was getting tangled. When I asked I was looked and treated as I had asked for something out of the ordinary, i felt humiliated in front of the whole of the nursing staff on the ENT ward. Furthermore, once I had asked this request I was still not asked whether I was okay or if I needed anything, which should be done out of the ordinary as it is their jobs to provide care. I am very disappointed as I have never been given this sort of treatment. The head nurse was very helpful who came afterwards but the trainee nurse and receptionist not so much.

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Responses

Response from Pinderfields General Hospital 4 years ago
Pinderfields General Hospital
Submitted on 09/07/2019 at 10:06
Published on nhs.uk at 11:07


Thank you for taking the time to post your comments regarding your recent experience.

I am really sorry that you have had such a poor experience and that your expectations were not met.

However, I am very appreciative of your feedback as it is important we learn from our patient's experience.

I will share your feedback with the team so that they are aware of your experience.

If you would like to discuss your experience further, then please do get in touch with our PALS team (myh-tr.palsmidyorks@nhs.net).

Thank you again and I hope you are recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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