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"Really bad experience today"

About: The Eden Surgeries

Went in today for emergency appointment for depression, and to hand a form in to be filled in. Very nice people but he filled in the form but didn't talk about the depression. Might have been my fault for not explaining properly how I felt

I was advised to contact the drs today by a helpline.

Then I got told off for coming in as emergency, and to book an appointment, which one can never do anyway, and I have another issue that 111 said need to be seen urgently, and so I go to reception, who say, surprise surprise, there are no appointments!!

I said the dr said I should make one and if I cant then what do they expect me to do? So she found kne for 2 weeks time. Well if I'm still about, I'll go.

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Responses

Response from The Eden Surgeries 4 years ago
The Eden Surgeries
Submitted on 09/07/2019 at 15:40
Published on nhs.uk at 16:07


I am really sorry that you weren't able to get the help you needed in the timeframe that you need, if you would like to get in touch with the Business Manager we will look to see how we can remedy this situation and also share the lessons learnt from it. My number is 01279 730616

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