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Care Opinion

My husband left without getting his treatment

Posted By Chiang Mai

"My husband left without getting his treatment"

About: Queen Margaret Hospital / Day Surgery

(as a relative),

I write to tell my story about my husband who had an appointment to have a lump removed from his face (and so a potentially serious condition). He was given a time to arrive and arrived 10 minutes early having driven straight from work (and rushed to get there).   He was told he was being admitted to a ward (which was news to him) but at that point would have to wait an hour and a half until the theatres “opened for business”!   After two hours, he asked what was happening only to be told that there was a list of patients being seen that day and no time could be given to him as to when he would be treated.   A further hour and a half passed and same story - no idea when he would be seen.   After yet more enquiry, he was told he was “last on the list” that day and so would just have to wait.   And so, why does the NHS insist on asking patients to arrive at a certain time in the full knowledge that some will have to wait for several hours for treatment.   My husband left without getting his treatment - sometimes I am embarrassed to work for the NHS.   I challenge anyone to sit in a ward, in a surgery gown, with nothing to do (no TV to watch), no food just to stare out the window and wait for “your turn”. 

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Responses

Response from Arlene Brown, Head of Nursing, Planned care, Planned Care, NHS Fife 4 years ago
Arlene Brown
Head of Nursing, Planned care, Planned Care,
NHS Fife

Submitted on 04/07/2019 at 10:20
Published on Care Opinion at 10:20

picture of Arlene Brown

Dear Chiang Mai,

I am sorry to learn that your husband did not have a postive experience when he attended for his theatre procedure in the Day Surgery Unit at Queen Margaret Hosptial.

Unfortunately depending on where patients are on the theatre schedule, there can be a period of time to wait. I would however expect all patients to be kept fully informed of this at the time of their Day Surgery Unit admission and I convey my apologies if this did not happen. I understand the waiting time for a surgical period in this environment can be difficult for patients and I can advise that the surgeons and staff working in the unit are reviewing the admission times to consider if improvements could be made.

I appreciate that you have taken the time to feedback on Care Opinion and would be happy to discuss your raised concerns further if you would wish. I can be contacted by either phone or email.

Regards Arlene

arlene.saunderson@nhs.net

01383 623623 Ext 22937

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Response from Arlene Brown, Head of Nursing, Planned care, Planned Care, NHS Fife 4 years ago
Arlene Brown
Head of Nursing, Planned care, Planned Care,
NHS Fife

Submitted on 04/07/2019 at 18:08
Published on Care Opinion at 18:08

picture of Arlene Brown

Dear Chiang Mai,

Thank you for contacting me today. It was very useful to talk over you and your husbands concerns in more detail and again when I followed this up later in the day.

As agreed we will be in touch with each other in the near future. In the meantime please do not hesitate for you or your husband to contact me.

Thank you again for posting on care opinion which provided an opportunity for us to follow through on your husband’s experience.

Regards Arlene

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