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"A massive thank you to all involved"

About: Woodend Hospital / Elective Orthopaedics

(as the patient),

I attended Ward 10 Woodend Hospital to have a Ankle Ligament Reconsturction. My surgeon was Mr Forrest, he and his team ensured that i was fully aware of all details of the operation and they kept me informed and at ease throughout the morning before the Operation.

The Nursing staff at Ward 10 were fantastic and the Ward Manager Fiona  went above in beyond in her duties ensuring that my stay in ward 10 went without a Glitch. FIona was present all day and although the ward was extremely busy she ensured her staff were on top of every matter.

I went down to theatre and was at complete ease given the reassurance i had received from all staff, my operation was a complete success and i was kept in overnight. Apart from the normal Operation pains the whole Care team ensured that i was pain free and that everything had gone to plan.

Fiona and her team are a true credit to the NHS and to the caring profession. Working in such a high pressured environment and dealing with a number of testing issues each day must take it's toll on them all, but from my view as a patient it restores my faith in the NHS. The saying that success is no accident is clear to see here as it takes the hard work and didication shown by all staff within Ward 10.

When i was discharged the following day i was left feeling reassured and all the appropriate contact details in case anything changed or issues arrised in the following weeks.

The aftercare that i have received from Mr Forrest and his team has been above and beyond, they ensured that all was going to plan and guarenteed that my operation has been a complete success.

A massive thank you to all involved.

Best regards

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 4 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian
Submitted on 29/07/2019 at 14:26
Published on Care Opinion at 14:26


picture of Linda Oldroyd

Dear CJ957

Many, many thanks for taking the time to post your feedback on Care Opinion. Fiona and her team will be thrilled to read your story. We strive to deliver high standards of person-centred, safe and effective care for every patient who comes to the Surgical Division and I am so glad that you were pleased with your care.

It is good to know that the nursing team worked so well together and that you were reassured both by the manner in which you were cared for and by the information you received. Getting the right information is so important for patients and takes much of the stress out of a hospital visit.

I can tell that you were impressed with Fiona's leadership skills as a Senior Charge Nurse who is visible in her leadership and very caring towards both staff and patients.

Thank you again and I hope you are recovered well enough to be out and about in the fine weather we have been having.

Kind regards,

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