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Unhappy with staff

Posted By pictoreb47

"Unhappy with staff"

About: Central Middlesex Hospital

(as the patient),

his is a complaint about my last visit in CMH Acad Preassessment 1 Clinic

- I felt one staff member was very condescending, treated me like a child but in fact I’m a nurse myself

- I felt another staff member was very rude, called me as a male patient a Drama Queen when I had my blood taken then described me as aged when I was given instruction in too small print , complaint it’s unreadable! 

- I feel my blood was taken roughly and sarcastically, then the handwriting of my name was misspelled in the crossmatch, which I was assured was ok

- when asked a senior staff member about too small prints they said they're saving money!  

I have worked in reassessment before but was shocked how they treat patients like me there. So disgusted and not happy with what I feel was their rough behaviour. Need your urgent help. Thank you. God bless you. 

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 06/08/2019 at 12:05
Published on Care Opinion at 12:05

Dear Sir,

I am sorry to hear of your experience when visiting our Trust.

I have shared your comments with the haematology department who I am sure will be disappointed to hear it.

Should you wish for us to investigate exactly what happened with your care, then please do contact the Patient Relations team via email at LNWH-tr.patientrelations@nhs.net

Thank you for taking the time to share your concerns.

Best wishes,

Anjali Patel

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pictoreb47 (the patient)

Hi,

Thank you for your email. However I did not went to Hematology department at all, I went to pre assessment clinic ACAD in CMH as stated in my previous post. Are you sure you have the right email? Everything has been emailed to Patient relations team and done. Your reply was very late and was so inaccurate. Thank you. God bless you.

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 06/08/2019 at 21:10
Published on Care Opinion at 21:10

I am sorry that you found the previous response unhelpful. Please contact the patient relations team and let us know what would be helpful for you. We are unable to identify you from your post and so we cannot make a detailed reply here.

Please do contact the Patient Relations team via email at LNWH-tr.patientrelations@nhs.net or 0208 869 2022

Best wishes

Sue

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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