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90% of staff I felt fine with

Posted By violetge35

"90% of staff I felt fine with"

About: Arnold Lodge Regional Secure Unit

(as a service user),

All patients and staff interact well.

90% of staff I felt fine with but there was 10% where I felt uncomfortable. Other than that the staff have been polite, respectful and willing to help.

Improvements could be the food choices.

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 01/07/2019 at 16:08
Published on Care Opinion at 16:08

Thanks for this helpful feedback about your experience in Arnold Lodge. I note what you say about staff. I wonder if there is a member of staff - perhaps your named nurse - to whom you could talk about the feelings of discomfort with with a minority of staff. This might be something that could be addressed.


With best wishes

Peter
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Response from Jo Dilks, Ward Manager (Thornton), Arnold Lodge Medium Secure Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Jo Dilks
Ward Manager (Thornton), Arnold Lodge Medium Secure Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 02/07/2019 at 11:27
Published on Care Opinion at 11:27

Dear Violetge35

Thank you for you feedback. As Peter says, it may help to talk to somebody about this and to see if there's some resolution. You could speak with a nurse or member of the clinical team who you feel comfortable with, or someone from the patient advocacy service.

Regards

Jo

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