"Been waiting almost a year for an appointment!"

Where do I start?!

Initially referred to QE ENT dpt back in Feb 18 but this referral was 'apparently' lost so I had a further referral sent by my GP in Septmeber 18 which was received this time around! it is now almost July 2019 and I am yet to see a consultant regarding my debilitating illness as my appointments have been cancelled twice by the clinic because apparantly, the clinic was not on!

I have also had to decline an appointment that was too short notice (2 days notice provided for a full time working person is not enough time!)

I am now advised that I have an appointment on 11/07/19 but two weeks after the phone call, I have yet to receive my confirmation letter, and there is no one answering the phones in ENT in order for me to confirm this verbally and be assured that after ALMOST A YEAR I can have my first appointment.

This is not acceptable treatment and I have waited so long and patiently, but I am feeling extremely let down by the hospital and still in constant pain, but I feel lost in the system and the anxiety relating to my illness is getting worse.

On top of this, I have explained on multiple occasions that I do not receive post at my address and have had to change it to ensure I get it.

I have requested an email confirmation to my secure and private work email address, to be told due to GDPR you cannot send confidential information electronically, as this can go missing ... but as my post goes missing frequently surely emailing with a delivery and read receipt is a lot more secure?