"experience with NHS"

On June 24th 2019, while visiting UK,, I accompanied my Mum into Warwick A&E, as requested by her GP. I would like to share our experience with the NHS which was not that great. A 94 yrs old frail sick woman had to wait 7 hrs for the non-emergency ambulance to pick her up and bring her in to the hospital. The paramedics were excellent, caring and pleasant individuals who ensured that promote attention was paid on arrival at the A&E. Nursing staff was very pleasant but extremely run off their feet. The first doctor we saw, could do with learning to be more sensitive and improve his bedside manners. My mother was in congestive cardiac failure, renal function failure, and chest infection among other things. After having various tests done, she was admitted to Oken ward and again, I found shortage of staff was impacting the care provided to the patients. When asked question, I was brushed off quickly. When asked for anything such as extra blanket or commode chair for use, it took long time or the request was forgotten. However, the next day, although the day nursing staff was very busy, they were professional, caring and quick at providing information related to my mother’s care and treatment. The two NPs went out of the way to connect me with the consultant so that I could find out care options. The consultant was professional, knowledgeable and extremely caring. He took time to explain issues and how best to resolve them. My mother received promote treatment to correct her medical issues, for which I am grateful.

I left the hospital and country knowing she will receive appropriate treatment and care. My current issue is that although I was told I could call and inquire or speak with staff to gain information on her well-being anytime, international calls are blocked off by the hospital. I have really difficult time understanding why?