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Night staff

Posted By Rae01

"Night staff"

About: William Harvey Hospital (Ashford) / Older people's healthcare

(as a relative),

Night staff upset my ill grandmother (80+ yrs old), getting irritated that she called them at night using the alert button and took away her alert button so she couldn't call anyone. In the morning tests revealed she had good reason for calling them over. Very upsetting.

Day staff have been very good.

Cambridge Ward, William Harvey Hospital

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Responses

Response from William Harvey Hospital (Ashford) 4 years ago
William Harvey Hospital (Ashford)

Submitted on 30/07/2019 at 09:59
Published on nhs.uk at 11:07

Thank you for your comments and we are sorry to read about your grandmother.

We do need to look into this further for you.

Please contact PALS (Patient Advice and Liaison Service) on 01227 783145 or via email ekh-tr.pals@nhs.net who will be able to help.

Alternatively, log onto our website www.ekhuft.nhs.uk and click on the relevant "C" to take you to an online form that you can complete and send to us.

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