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"How my mother was cared for following a fracture"

About: Queen Margaret Hospital / Trauma & orthopaedics Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Trauma & orthopaedics

(as a relative),

My mother fell on ice, fracturing her femur. She was treated in Victoria Hospital Kirkcaldy and due to her age and the type of fracture, it was decided that it was best for her to have a plaster cast, full leg, non-weightbearing for 8 weeks. She spent one week in hopital and was discharged on Christmas Eve, and then attended the OPD for follow up. The nursing and medical staff were excellent and the care she received was superb. The physiotherapist visited at home and enabled her to get mobile again. She is now having hydrotherapy in Queen Margaret Hospital. We are so thankful to all the staff at both hospitals who looked after her. Although we had two quite negative experiences - one with a member of the ambulance staff who we felt did not give my mother the correct care, and an issue due to my mother being discharged without a care package in place - we are very thankful to everyone who helped my mother to recover from such a traumatic event in her life.

We would value the opportunity to explore why her discharge from the Victoria Hospital was not managed properly.

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Responses

Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 27/06/2019 at 07:32
Published on Care Opinion at 10:14


picture of Karen Peacock

Dear ATeamForMum,

Thank you so much for taking the time to share your mother's experience. We love to receive feedback. I will share your story with my staff.

I hope your mother is continuing to do well.

Best wishes,

Karen Peacock, Senior Charge Nurse, Ward 31 (Ortho / Trauma)

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Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 27/06/2019 at 15:11
Published on Care Opinion on 28/06/2019 at 10:40


Dear A Team for Mum,

Thank you so much for your comments, I will ensure these are shared to with the relevant teams.

I hope your mother is recovering well from her fractured femur.

I am sorry to hear about your mother's negative experience with ambulance staff and discharge. Can you please contact me on 01592 643355 ext 20010 and I can explore this further.

Pauline Hope, Clinical Nurse Manager, Victoria Hospital

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 02/07/2019 at 08:19
Published on Care Opinion at 08:19


picture of Alan Martin

Dear A Team for Mum,

Thank you very much for taking the time to share your feedback on CareOpinion. I am very sorry to read that your mum had a fall in the ice. I am glad to read that she is mobile again and I wish her all the very best in her rehabilitation. I have heard that hydrotherapy works wonders.

I am saddened however to hear that your mother had a negative experience with one of our staff members and you felt that the correct care was not given. It is always very disappointing when the standards we pride ourselves on are not achieved leaving patients and family members frustrated. If you would like, I can have this looked into and any learning that we can take would be gratefully received. If this is something that you would be open to do. may I ask that you email me at alan.martin2@nhs.net?

Please pass on my best wishes to your mother and I wish yourself all the very best.

Kind Regards

Alan

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