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"The NHS should be proud to have this front line team"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Ambulatory Care Forth Valley Royal Hospital / General surgery Royal Infirmary of Edinburgh at Little France / Cardiothoracic Surgery

(as the patient),

6 months ago, on the evening of my 70th birthday I suffered a heart attack. I was taken to Forth Valley Royal Hospital in Larbert where I suffered a second heart attack. I was rushed to Edinburgh Royal infirmary and within 12 hours of my first heart attack I had received 2 stents and was making a positive recovery. 3 months ago I received news that I had stage 0 breast cancer and needed an immediate Mastectomy. This had to wait until 6 months after my initial heart attack, in June. The tumour was around 10cm in length. I had my operation in Forth Valley Royal Hospital and after a successful operation I spent my recovery in the Ambulatory Care ward. It is this ward I would like to highlight to you. My recovery was longer than anticipated, due to low blood pressure, and I would like to mention the fantastic care and professionalism shown by the nurses, Jilli, Laura, Megan, Susan, Dee and Emma as well as Mr Seth my surgeon. The care and attention was exceptional, nothing was a bother for them and the NHS should be proud to have this front line team representing them. I am now cancer free and making a positive recovery. I hope you can find some way to acknowledge the dedication so all the staff in that ward and pass on my heart felt thanks.  

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 04/07/2019 at 10:01
Published on Care Opinion at 10:01


Dear Firemanfred

Thank you very much for sharing your experiences with us via Care Opinion.

I was very sorry to hear what has been happening and it does sound as though the last 6 months have been a challenging time for you with respect to your health.

I was really pleased that you were able to be transferred quickly from NHS Forth Valley through to the Royal Infirmary of Edinburgh (RIE) for your stents.

I have shared your lovely feedback with the Cardiology Team who I am sure will be delighted to read your kind words.

I do wish you well for continued recovery from your breast cancer and I am sure that the staff from NHS Forth Valley will be in touch as well.

With best wishes

Jeannette

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Response from Margaret Mclay, Senior Charge Nurse, Ambulatory Care/Day Surgery, NHS Forth Valley 4 years ago
Margaret Mclay
Senior Charge Nurse, Ambulatory Care/Day Surgery,
NHS Forth Valley
Submitted on 09/07/2019 at 11:53
Published on Care Opinion at 11:53


Thank you so much for your kind review. I have shared it with all the staff in Day Surgery and they are delighted to hear you are having a positive recovery.

It is always great to hear that you have had such a positive experience from different services within the NHS. Thanks again.

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