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Excellent, professional, reassuring and thorough.

Posted By Crohn-ie

"Excellent, professional, reassuring and thorough."

About: St Marks Hospital / Gastroenterology

(as a service user),

I recently attended my regular OPD appointment to review my Crohn's Disease. I choose to travel from Lincolnshire for these appointments to attend St Marks for their expertise. 

At my recent visit I was seen by Dr Galloway who was brilliant. From the moment he greeted my husband & myself, he showed the upmost professionalism, he had obviously read my medical history and had a good grasp of my particular condition.  He asked relevant questions in a logical manner listening to my responses. This is different to some of my previous appointments, where I have felt like questions are being asked as part of a ‘tick list’ of stock questions and appear very impersonal.  

Dr Galloway was excellent, professional, reassuring and thorough. 

Thank you 

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 25/06/2019 at 10:33
Published on Care Opinion at 10:33

Dear Crohn-ie,

Thank you for taking the time to share this lovely feedback with us. I have shared it with the team who were delighted to receive it. I am so glad to hear you felt reassured and that the travel from Lincolnshire was worth it.

Best wishes,

Anjali Patel

Patient Experience Manager

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