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It was definitely the right decision

Posted By eaglerc93

"It was definitely the right decision"

About: St Lukes Hospice

(as a service user),

I was diagnosed with inoperable terminal pancreatic cancer and my wife and myself were completely shocked. I did not believe I had pancreatic cancer, my wife thought I did, but her thoughts were nothing was going to happen to me.

I was referred to St Luke's Hospice for pain management. Harrow Community Nursing who operate from St. Luke's telephoned me, as well as St Luke's. I did not contact St Luke's for a further 4 weeks, until the pain was unmanageable.

Jacky from St Luke's came to my flat and diagnosed pain management and she was so kind, informative and gave us confidence. Jacky came every week but as I have complex health issues, we could not get the pain under control. I have just returned home from St Luke's for pain management. I was scared to go to St Luke's but they were wonderful. All the staff are so kind and cheerful. It is very peaceful with such lovely gardens, The doctor Clare was excellent. I spent 9 nights at St Luke's and it was definitely the right decision to monitor the pills to help me. My son and daughter thought St Luke's was excellent.

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Responses

Response from Lorraine Gilbert, Director of Patient Services , Patient Services, St Luke's Hospice (Harrow and Brent) 4 years ago
Lorraine Gilbert
Director of Patient Services , Patient Services,
St Luke's Hospice (Harrow and Brent)

Submitted on 27/06/2019 at 12:58
Published on Care Opinion at 12:58

picture of Lorraine Gilbert

Thank you very much for sharing your experience. We value your feedback and appreciate the time taken to do this.

Thank you also for your feedback on the support Jacky from the Harrow team and Dr Claire from the inpatient unit provided. I will ensure your comments are passed this on to them.

We are pleased we were able to allay your fears about coming to St Luke's and that you feel it was the right decision.

I will pass onto to the staff that you found them kind and cheerful.

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