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"Waiting to be seen"

About: The Royal London Hospital / Maternity

(as a service user),

I started to fell a several pain in my stomach, on the right side  around 10pm one night. The next day, around 2pm I went to my GP and saw a doctor there. She did urine test, some exams and sent me to the Royal London. I arrived at 4pm with pain. I’m 18 weeks pregnant so I’m at 6E Ward. They did a blood test and the result is altered. two hours later, I was still waiting to see the surgeon and receive a diagnosis. Since the I couldn't eat or drink water. They gave me painkillers but I was still in pain. They didn’t know what time the surgeon would see me, they didn’t know if I need surgery or anything like that. 

I felt exhausted, hungry and felling a lot of pain. Have been more then 12 hours waiting without any perspective of nothing. I’m worried about everything, doing a surgery pregnant, the risks for me and my baby. 

I never pass for anything like that before. 

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Responses

Response from Central Complaints Inbox, Barts Health NHS Trust 4 years ago
Central Complaints Inbox
Barts Health NHS Trust
Submitted on 21/06/2019 at 14:59
Published on Care Opinion at 15:03


Thank you for taking time to contact us with feedback. I am very sorry to hear about your experience which fell short of the standards of care expected at Bart's Health.

We would like an opportunity to investigate your concerns and request that you contact our PALS team at Royal London with your details. Please contact PALS on 0203 594 2040 or email rlhpals.bartshealth@nhs.net

We look for ward to hearing from you soon

Kind regards

Faith

PALS & Complaints Team

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