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Care Opinion

Freedom Unit, Derriford

Posted By d4rk51d3

"Freedom Unit, Derriford"

About: Derriford Hospital / Maxillo-Facial surgery

(as the patient),

I first went for surgery of a full extraction of my teeth in December 2018 and they wasnt aware that I was a special care patient who suffers from high anxiety issues. This time things couldn't have more different as right from the start I could tell they understood my situation. I was greeted by the staff in a friendly manner and was accompanied by my girlfriend. When I was taken to the recovery room I was apprehensive but was made to feel comfortable and given a drink of juice with ketamine in it to relax me to prepare me for surgery. Within minutes I was out cold and I cant remember anything that followed until I woke up and saw my girlfriend next to me again in the recovery room. The staff member who gave me the drink was wonderful and when I woke up I had a panic attack as I didnt know where I was but she reassured and comforted me and went to collect my girlfriend. I cant remember much after that as I was clearly spaced out still but I got home safely. The staff were amazing with me and the whole process was so easy compared to first time round and they are a credit to the NHS.  

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Responses

Response from Derriford Hospital 4 years ago
Derriford Hospital

Submitted on 26/07/2019 at 08:32
Published on nhs.uk at 10:05

Susan Pendleton, Senior Team Leader for Freedom Theatres & Recovery, has responded to say:

Thank you so much for taking the time to provide such positive feedback about the experience you have had within the Freedom Unit.

It is wonderful to hear that you were pleased with the way the team treated you and their awareness of your individual circumstances.

As the theatre manager it is always excellent to hear that the team are working in a professional and welcoming way.

I have spoken with my team reference your positive comments, and these were received very positively.

It is always so good for morale when hard working people receive compliments about their work and know someone has had a good experience within the department.

Thank you once again for taking the time to give this feedback.

Best wishes

Susan

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