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"Very poor in all respects"

About: Royal Stoke University Hospital / Accident and emergency

Following admission as an "emergency" (categorised by 111 staff) I waited almost 5 hours before seeing a doctor in what can only be descibed as a "war zone" with sick patients on trolleys in all corridors. After almost 16 hours I wasallocated a ward and advised of surgery the next day. I was rightly starved of food and water to be told about 16:00 hours that surgery had been deferred until the following day. The necessary procedure was belatedly undertaken but despoite my requests to convalesce at home this was deemed inappropriate by two different consutants so imagine my surprise when a third consultant inferred that I was malingering and the only words he seemed able to utter were "I'll see you in clinic in six weeks". He refused to answer any other reasonably placed questions. After some 5 weeks an appointment letter was received to be seen in clinic in 6 weeks time (11 weeks after discharge). I have experienced adverse symptoms but clearly the staff are unconcerned to the needs of the patient and the last consultant that I had the misfortune of meeting most certainly had no intention of answering 3 simple questions. My recommendation is that if possible avoid this hospoital.

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Responses

Response from Royal Stoke University Hospital 4 years ago
Royal Stoke University Hospital
Submitted on 19/06/2019 at 15:16
Published on nhs.uk at 16:06


I am so very sorry to read your comments regarding your experience of our hospital. As a Trust, we welcome all feedback, whether positive or not, so we may learn for the future.

We would welcome the opportunity to look further into the concerns you've raised. As such, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details.

With kind regards

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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