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Good for my family

Story from nhs.uk

"Good for my family"

About: Townfield Doctors Surgery

My mother and other relatives have been with the practice for many years - and wouldn't go anywhere else. They are happy with the service. Whenever I have taken my mother there for an appointment, the staff are helpful and the doctors caring.It cares about its local community and continues to improve.

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Responses

Response from Townfield Doctors Surgery 4 years ago
Townfield Doctors Surgery

Submitted on 17/06/2019 at 17:34
Published on nhs.uk at 18:06

Dear Patient & Family,

Firstly, thank you for taking the time to feedback following your Mother and relatives appointment experience. We very much appreciate that your family prefers our services too.

We introduced a new appointment system last year, which does mean providing more information when speaking with our trained team. This ensures you are booked with the most appropriate clinician.

It does take more time to deal with each call, but we are looking at resources and new ways we can provide a great service. Our next plan is to upgrade a robust telephone system for our patients and their relative. So that we have better telephone access.

Thank you again for your comment

best regards

Pipla

Business & Practice Manager

hillccg.townfieldsurgery@nhs.net

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