"Absolutely unprofessional, service"

first two referrals lost, when I was persistent that they double check and would take further action , they appeared by magic. This is after a 2 month wait . a new dentist referred me again ,as an emergency refusal , and was told I have been refused treatment because of gum disease. Do they expect patients who are referred to have perfect teeth . I have a abscess, a failed root canal and a second tooth that needs root canal treatment from a specialist . I am and will, take this matter a lot further as know one seems to be monitoring or care about the way this department is treating or not treating I should say , patients