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Left in acute uncontrolled pain for a whole day

Story from nhs.uk

"Left in acute uncontrolled pain for a whole day"

About: Bristol Royal Infirmary / Trauma and orthopaedics

I was left in dire pain by staff from. 6am -6pm as they couldn't get a Dr to prescribe meds.. I was sobbing in agony and their solution was to draw the curtain so i didn't upset other patients. No one came near me unless I buzzed. I felt terrified and traumatised by the experience. My cubicle was also dirty with left over juice cartons and tissues from a previous patient. Please note this review refers to surgical admissions...the orthapaedics ward I then went to was better

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Responses

Response from Bristol Royal Infirmary 4 years ago
Bristol Royal Infirmary

Submitted on 27/06/2019 at 15:03
Published on nhs.uk at 16:06

We're so sorry to hear about your experience with us and the concerns you've raised. I will pass your comments on to the relevant team so they are aware. You can also contact our patient support and complaints team. If you let them know which ward you were on and when, they'll be able to look in to the issues raised. They can be contacted via psct@uhbristol.nhs.uk or 0117 342 1050.

Kind regards,

UH Bristol

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