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Arrogant and Ignorant, not great qualities in a...

Story from nhs.uk

"Arrogant and Ignorant, not great qualities in a..."

About: Leeds General Infirmary / Ear, Nose and Throat

Saw the consultant by GP referral.

Instantly she decided I was wrong about my symptoms, even though I've had them for over 5 years. now

And when I asked about the treatment I'd discussed with my GP that lead to the referral she had the nerve to tell me that because she had never heard of the treatment (tonsil smoothing - a well known treatment for tonsil stones) then it doesn't exist.

Arrogant AND ignorant about her own field.

Offering me the no longer recommended tonsilectomy instead.

Utterly appalling.

If you can't keep up with current medicine you shouldn't be practising.

It's that simple.

Needless to say I left disgusted.

Waiting months to see a specialist and to get ...

that ...instead

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 10/06/2019 at 12:51
Published on Care Opinion at 13:44

Thank you for taking the time to write to us.

I am very sorry to read that you had such a distressing time whilst in our care. The level of service that you have described is not what we wish to offer.

I have passed your comments onto the Manager for the service so that they can address the issues that you have raised.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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