This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Diabetic service waste of time"

About: Crosshouse Hospital / Endocrinology and Diabetes

(as the patient),

I got referred by my GP to the Diabetic service at Crosshouse hospital. I got to my appointment in good time, around 10 minutes early after being told by the referral management process team the appointmnet would be in the main building, it wasnt. It was a 10 min walk away to an external building. After waiting for an hour to be seen I was greeted by a very abrupt nurse who took me through to my 20 min appoint, that I was told it would last, only to be seen by a doctor for 5 mins who only told me the same information my own GP told me.

Then the nurse lectured me for the rest of the appointment on smoking and my alcohol consumption. I found this highly inappropriate for them to lecture me on what I chose to do in my personal life. I have 4 mini cigars a day which I was told was excessive, and 4 pints of real ale a week, which again I was told was excessive.

I feel the whole appointment was a huge waste of my time.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David McCrone, Assistant General Manager, Medical Specialties, NHS Ayrshire and Arran 4 years ago
David McCrone
Assistant General Manager, Medical Specialties,
NHS Ayrshire and Arran

Specialties. Dermatology, Neurology, Respiratory, Gastroenterology, Infec. Diseases, Renal, Cardiology and Endocrinolgy

Submitted on 08/08/2019 at 17:26
Published on Care Opinion on 09/08/2019 at 09:53


I am sorry to hear about your experience at University Hospital Crosshouse and thank you for bringing your concerns to my attention. If you would like to discuss these further please don't hesitate to contact me.

01563 521133

Mr David McCrone

Assistant general manager medical specialities.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k