"Appalling care"

Dear Mentally unwell individual

Thank you so much for taking the time to contact us and speaking about your experience when receiving care from the mental health traige team. I am so sorry to hear that this experience was far from positive for you and that you felt patronised and spoken down to by the staff member you were seen by.

We aspire to provide care that is positive, helpful, and provides real solutions for all service users we come into contact with and I am saddened this was not the outcome for you

As operational manager with responsibility for the street triage service I want to assure you we take feedback about service users experience very seriously and take action wherever possible to improve experience going forward.

If you feel able It would be really helpful to have further contact to discuss this experience in order that we can learn as fully as possible form this and take appropriate action as necessary

If you are willing to contact me or my service Manager Alison Harrison on the numbers below then we would be happy to have a more in depth chat and try to give some resoultion to this incident

Debbie Dolan Operational Manager 01159691300 EXT 14040

Alison Harrison Service Manager 01159691300 EXT 16366

Once again my sincere thanks for drawing this to our attention without feedback it is impossible for us to change and grow

Many Thanks

Debbie