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I've been so pleased with my care

Posted By februaryzw66

"I've been so pleased with my care"

About: Hounslow Recovery Team East

(as the patient),

I was and have been treated well by staff, those of which I've given thank you cards to.

My experience with one doctor was turbulent because I never felt heard. So when other doctors spoke to me and actually listened made a HUGE difference in terms of my care and recovery.

I've been so pleased with my care that I've encouraged friends to tap into looking after their mental health better.

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 02/07/2019 at 09:51
Published on Care Opinion at 10:13

Dear Februaryzw66

Thank you so much for sharing your story and giving the staff members thank you cards. I know how much this mean to people and the boost it gives them knowing they have done a good job.

Its great that you have had met with a doctor who listened and made a huge difference in your care and recovery.

Wishing you all the best

Sara

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