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The care and compassion shown was excellent.

Posted By Bingojj

"The care and compassion shown was excellent."

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics Scottish Ambulance Service

(as a service user),

I was admitted to CCU following a cardiac arrest at a caravan park in Berwick. The paramedics were superb and supported my partner as well as attending to myself. I was taken to Edinburgh royal, ED admitted to CCU   and then transferred to ward 108. The staff in all areas were fantastic from medical staff, nursing staff, domestic staff and hostesses. The care and compassion shown was excellent. Everyone was professional and always had a smile on their face. This was my first experience of being an in patient in hospital and would like to say everyone who attended to me was a credit to the profession and the NHS. I can’t thank you all enough.  

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 30/05/2019 at 15:39
Published on Care Opinion at 15:39

picture of Alan Martin

Dear Bingojj,

Thank you very much for taking the time to share your feedback on CareOpinion. What a terrifying experience! I hope that you are ok and on the road to a full recovery.

I am really pleased to read that the staff that looked after not just you but your partner did so in a manner that we would expect. It sounds like it would have been an exceptionally difficult situation for all and the outcome was as good as we could have hoped.

I would really like to pass this onto the crew and their manager to let them read your kind words. Would you be able to email me at alan.martin2@nhs.net with the details of the job? I would just need your name, the name of the caravan park and the date and rough time the vehicle attended.

I wish you and your partner all the very best.

Kind Regards

Alan

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Response from Chrisanna MacIver, Senior Charge Nurse, Coronary Care Unit, Royal Infirmary of Edinburgh, NHS Lothian 4 years ago
Chrisanna MacIver
Senior Charge Nurse, Coronary Care Unit,
Royal Infirmary of Edinburgh, NHS Lothian

Submitted on 31/05/2019 at 17:27
Published on Care Opinion on 01/06/2019 at 07:33

Dear Bingojj,

Thank you so much for taking the time to share this feedback on Care Opinion. I am delighted to hear of the positive outcome and hope that you have made a full recovery following this frightening event.

Your kind comments that you found all staff to be professional, caring and compassionate are particularly encouraging as this is the standard of care we strive to deliver to our patients. I am also very glad to hear that everyone did so with a smile, a friendly face can never be underestimated!

I will share your feedback with the whole team and thank you again for letting us know of your experience.

With very best wishes to you and your partner.

Kind Regards,

Chrisanna

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