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"Refills Dilemma"

About: Acorn Surgery

(as the patient),

I was diagnosed with RA in 2008 and have been taking DMARDS ever since. I am required to get my blood tested every 4 weeks. At one point my Rheumatologist advised I could go to less often testing, 6 weekly. He wrote to the GP and I started booking my blood tests at the new frequency.

Unfortunately, when I came to order my refills, I was always told that I had to have a blood test, even though I had always been compliant to my blood test schedule. I couldn't get them to agree to distribute my meds despite this compliance. It happened over and over again so I started to go back to 4 week intervals and have been managing quite well for several years up until recently.

The last two times I've ordered prescriptions, I have been refused because 3 weeks had elapsed since my blood test. They will put in for my other drugs but never my Dmards until after the next test. Because I travel quite a bit for my job, trying to fit in a blood test at the last minute so I can get medications before travel has proven to be very stressful. I am therefore now requesting blood tests every 3 weeks. What a waste of time and money for the NHS. And, yes, I have tried to work it out with staff here but to no avail.

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Responses

Response from Victoria Pilkington, acorn surgery 4 years ago
Victoria Pilkington
acorn surgery
Submitted on 07/06/2019 at 12:47
Published on Care Opinion at 13:40


Dear Patient

Thank you for leaving feedback. I am sorry that you feel you have not had a very positive experience of our Practice. We must abide by strict prescribing guidelines to ensure safe prescribing. It is not possible for me to investigate or deal with your issue when sent anonymously.

Please therefore contact me at the Practice and I will be happy to investigate the issues you raise.

Best wishes

Victoria Pilkington

Deputy Practice Manager

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