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7 weeks and still no biopsy result?

Story from nhs.uk

"7 weeks and still no biopsy result?"

About: Addenbrooke's Hospital

My mother had a colonoscopy on 8th April and during the procedure a biopsy was also done as there was an "abnormality" that the doctor wanted to investigate.

She was told that she would get the result in 3 weeks.

Nearly 7 weeks have now passed and nothing has been received, despite leaving messages for various secretaries and specialist nurses.

My mother is 76yrs old and worried sick and I am so angry and upset on her behalf.

Her GP has said he doesn't have time to chase and has told Mum to contact PALS which she has done.

Watch this space.

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Responses

Response from Addenbrooke's Hospital 4 years ago
Addenbrooke's Hospital

Submitted on 24/05/2019 at 09:43
Published on nhs.uk at 11:07

Thank you for taking the time to let us know about the difficulties your mother has had obtaining biopsy results - I am very sorry to hear that she has been so worried and that this has also caused you distress. The PALS team will be pleased to assist your mother.

Once again, I am sorry to hear that communication has not met your expectations.

Head of Patient Experience

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