The queue at the reception desk very often blocks the entrance and reduces flow in and out of the door. The queue is often for people wanting to pick up a prescription and it would be useful if there were two lines, one for prescriptions and one for those requiring appointments.As the surgery has grown it is becoming apparent that people are turning up at surgery to book appointments because they cant get through on the telephone. I was advised to do this by a member of staff. This should not be necessary and if it is not easy for older people to get there, then this causes unnecessary stress and upset.
"Queue at reception desk"
About: Lion Health Lion Health West Midlands DY8 3SS
Posted via nhs.uk
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