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"Excision of floor of mouth tumour, tracheostomy..."

About: The Princess Royal Hospital (Telford)

I had a major operation on 20 -3-19, and spent a month on ward 17 after 3 days in ICU. The doctors and Nurses and all staff went out of their way to care for me,

I was a patient of a surgeon and his team, I was difficult at times, but the care staff still cared for me in a kind dignified manner,

From Day staff to night staff they were brilliant, and explained everything to me, I couldnt of wished for better care. Bed side manner of the Doctors was always kind and explained everything if i wasnt sure, I was treated in a kind dignified way.

I would say i would of normally hated being in Hospital for a month but all the staff made this more bearable, withe their happy smiling faces. When i was leaving, they made sure i had every thing i needed to make my life easier on the outside, Phone numbers for different people appointments, and supplied me with plenty of my high calorie drinks, All in All i have to say this was the best Hospital i had been to, and i have plenty of experience of Hospitals in Stoke and Newcastle upon Tyne.

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Responses

Response from The Princess Royal Hospital 4 years ago
The Princess Royal Hospital
Submitted on 03/07/2019 at 16:42
Published on nhs.uk at 17:06


Good afternoon

Thank you for taking the time to share your experience with us.

I am so pleased to hear how well you were treated and how impressed you were with the care given.

Receiving feedback is very important to us and it means a lot to the staff so I will ensure your kind comments are passed on to the Matron and Ward Manager.

I do hope you have recovered well following your treatment.

Kind Regards

Patient Experience Team

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