41°. Their immediate response was "I've seen it all now". This is in no way acceptable nor…" /> 41°. Their immediate response was "I've seen it all now". This is in no way acceptable nor…" />
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"Not acceptable"

About: Forth Valley Royal Hospital / GP Out of Hours

(as the patient),

Having been admitted to out of ours at my local hospital via NHS 24. The doctor made inappropriate comments about my sexuality. When asker about who was accompanying me into the on-call doctors room, I replied with "my partner" to my utter disgust bearing in mind I'm in pain and running a temperature of > 41°. Their immediate response was "I've seen it all now". This is in no way acceptable nor appropriate in any circumstance. How wrongful of a medical professional to say such an unacceptable comment to a patient needing immediate medical care not to be victimised about his sexuality.  

Responses

Response from Pauline Donnelly, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley 2 years ago
Pauline Donnelly
Person Centred Patient Experience Coordinator, Department of Nursing,
NHS Forth Valley
Submitted on 23/05/2019 at 17:07
Published on Care Opinion at 17:07


picture of Pauline Donnelly

Dear Patient ABC

Many thanks for taking the time to get in touch. I was so sorry to hear of your experience while attending the Out of Hours Service, I can only imagine how difficult this must have been for you and your partner. Please accept my apologies, this is not the standard or behavior we expect of any of our staff.

I wonder if I can ask you to get in touch with me as I would really appreciate the opportunity to investigate what happened and will need some information from you for me to be able to do this. You can contact me on 01324 566523 or alternatively you can email me on pauline.donnelly1@nhs.net

I hope you are feeling better since your visit to Out of Hours. I hope to hear from you soon.

Kindest regards

Pauline

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Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Rheumatology/Neurology/Opthalmology/Chrinic Pain, NHS Forth Valley 2 years ago
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Rheumatology/Neurology/Opthalmology/Chrinic Pain,
NHS Forth Valley
Submitted on 23/05/2019 at 17:55
Published on Care Opinion at 18:36


Dear PatientABC

I am sorry to here that this was your experience when attending the Out of Hours Service.

This is not accepable behaviour. We would not expect this attitude from any of our staff.

If you would like to contact us to allow us to investigate we would happily feedback to the clinician involved.

Please contact either our Patient Relations Department or contact me directly via the email below

Kind regards

Jason Graham

Clinincal Manager.

jasongraham@nhs.net

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