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Phone not answered

Story from nhs.uk

"Phone not answered"

About: Cumberland Centre

My grand daughter had a small tick attached to her eyelid. I phoned the number given at around 0930 just to hear a recorded message saying "Mailbox full".

Same again at 1400.

In the end my daughter took her to A&E at Derriford as we were unable to receive any advice from The Cumberland Centre.

What a useless service!!

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Responses

Response from Cumberland Centre 4 years ago
Cumberland Centre

Submitted on 23/05/2019 at 08:39
Published on nhs.uk at 10:06

Many thanks for taking the time to get in touch and leave your feedback.

Your comments have been shared with Diane Oliver, Matron for Minor Injury Services (UHPNT), Minor Injury Unit, Cumberland Centre.

Matron would be very grateful if you could get in touch to let us have a little more information so that she can look into your concerns.

It would be particularly helpful if you could share the number you used when you received the automated message.

Should you wish us to investigate your concerns in more detail, please contact our Patient Advice and Liaison Service on 01752 439884 or 01752 432564. Alternatively, please email the team at: plh-tr.PALS@nhs.net

Many thanks

Alison Stanton

Complaints and PALS Manager

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