"Never answer the telephone, can never get an..."

Quite frankly the care quality commission need to seriously investigate this practice. You can never get through on the telephone, never get an appointment and some of the staff , not all, are rude and unhelpful. After registering online, now that they have changed hands yet again I cannot access my online registration, and no notice has been given. You never see the same Doctor and they are clearly oversubscribed and do not have the capacity to cope with the work load and patients. They also do no respond to emails.

One Doctor reduced my daughter to tears and the same Doctor did exactly the same thing to a patient a week later. I phoned for blood test results last year, which a new member of staff refused to give me and also refused to give me a routine appointment, when I got very worried and upset she laughed down the phone at me.