"Repeat Prescriptions"

I telephoned the surgery over two days to change my mobile telephone number to access my on line account. I was told on the second occasion that I would have to come into the surgery and complete another form and give ID.

Went into practice and was told this was not case. However, completed the from with new email. Friday received and email to my old account.

Telephoned the surgery yet again and was told that my new email has been activated.

I cannot still register with my new email.

Please could you look into my complaint.

I have been with Elmhurst Surgery since I was born and I deeply saddened by the lack of empathy to the patient.

My dad was looked after and given the dignity and respect when he had Motor Neurone Disease, 20 years ago and the care was second to none.