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"Always brilliant care, lucky to be one of their pateints"

About: The Nightingale Practice

(as the patient),

This is one of the two best GP practice's I've ever been lucky enough to be cared for.   If you want to speak to a doctor you just need to call either in the morning or early afternoon within the (generous) time slots provided.   The receptionist takes a few details and a doctor calls you back promptly.   I have never been denied access - every time I've called (relatively frequently over the last 5 years due to my multiple conditions) a doctor has called me back.   When the doctors call me back they always listen very carefully to me, and then either offer me a face-to-face appointment for that day, or send a prescription for me to my nominated chemists for me to collect. I've literally never had any other outcome from a call to them.   Every time have spoken with any member of staff, whether they are a receptionist, a nurse or a doctor, I have been listened to, helped, and treated with respect.   I am enormously impressed by the service they provide especially considering the difficult circumstances they are currently operating under.   I cannot speak highly enough of the team at The Nightingale Practice and feel lucky to be one of their patients.


Response from Jill White, Practice Manager, The Nightingale Practice 2 years ago
Jill White
Practice Manager,
The Nightingale Practice
Submitted on 20/05/2019 at 13:09
Published on Care Opinion at 13:09

picture of Jill White

Thank you so much for taking the time to give us this brilliant feedback. This kind of feedback always gives the team a huge morale boost.

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