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"Fantastic Treatment and Care"

About: University Hospital Hairmyres / Urology

(as a service user),

I cannot thank the team enough in the Rapid Access Urology department at Hairmyres Hospital.

I currently receive treatment on a weekly basis. The care I have received since being placed under the care of a Consultant Urologist (Mr Nalagatla) has been second to none. All staff within the department right through from reception staff to the nursing team are all so caring and compassionate. They know you on first name terms and they genuinely care about you as an individual and how you are feeling week on week. 

Nobody really likes going to hospital, especially on a weekly basis but Karen and the rest of the team in the department make this process so much easier. 

A huge thank you! 

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Responses

Response from Jamie Masson, Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Jamie Masson
Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 09/05/2019 at 13:41
Published on Care Opinion at 16:04


picture of Jamie Masson

Dear RG1811,


Thank you so much for taking the time to leave such positive feedback about your experience as a patient of the Rapid Access Urology department.

I am sure that your kind words will be warmly received well by Karen and the rest of her team and will be sure to make sure she hears your story.

Best wishes,

Jamie

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