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"Lack of information"

About: Calderdale Royal Hospital

I was fast tracked to the hospital due to being anemìc. The consultant advised a colonoscopy and endoscopy. I received a phone call advising of a cancellation for the colonoscopy the next dày if i was interested. I accepted the appointment for 1.15 the next day. I was advised not to eat òr drink after 7am, i mentioned the iron tablets and was told it was ok to continue taking them. When speaking with the nurse i ws asked what medication i , the nurse asked when I had last taken them, i said 6.30 in the morning. The nurse checked and said the procedure couldn't go ahead because I should have stopped tablets, i said why i had not been advised ìn the phone call, the nurse said it states in the leaflet and did i not read it! The leaflet says warfarin and the nurse would advise at the pre assessment when to stop taking it. My pre assessment is not for another 2 days.

I struggled to get time of work short notice and it cost me £11 to get to and from the hospital and all for nothing as now i have to do it all again. The hospital has all the information inmy records so i feel let down by the hospital for not advising me not to take mý blood thinners forthwith

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Responses

Response from Calderdale Royal Hospital 4 years ago
Calderdale Royal Hospital
Submitted on 03/06/2019 at 15:54
Published on nhs.uk at 16:06


Thank you for taking the time to provide your feedback on our services. We'd like to learn more about your experience as it will help us improve the services we offer. If you are able to we would ask that you contact our Patient Advice & Complaints Service:

Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust

Huddersfield Royal Infirmary

Acre Street

Lindley

Huddersfield

HD3 3EA

0800 013 0018 | patientadvice@cht.nhs.uk

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