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"My stay in maple ward."

About: Kettering General Hospital / Gynaecology

I got admitted to Maple ward via a&e. This was due to the fact that I had been diagnosed with cysts on my ovaries. I got admitted into the ward at 4am, didn’t get shown around the ward or anything like that. I did find the bathroom in the end myself. The night staff on that night wasn’t great at all, I was so scared and didn’t know what to do. Like to the point I was wanting to discharge myself because I was that scared. The staff on that night was no of help, they didn’t even sit down with me to ask me why I was wanting to discharge myself , literally just got me the papers to want to discharge myself, but because I was in so much pain, I didn’t actually know what I wanted, when I told them this, they was horrible and got quite nasty to me, by this time I was already crying anyway due to being so scared. The day staff on that day was fab, couldn’t praise them more, gave me loads of reassurance, explained everything to me. I’d recommend the day staff 100%, the night staff. I would not.

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Responses

Response from Kettering General Hospital 4 years ago
Kettering General Hospital
Submitted on 15/05/2019 at 14:21
Published on nhs.uk at 15:07


Thank you for taking the time to feedback your experience with us. I am saddened to learn that your experience on the night of your admission led to you feeling that you wanted to discharge yourself. Both myself and the nurses on Maple ward strive to deliver high standards of care as was your experience the following day. I would welcome the opportunity to discuss this further with you so that I can investigate this matter .

Please could you contact Amie Burrows, Patient Experience and Involvement Lead, on 01536 491077 who will be able to put us in contact.

Laura Chambers

Matron Maple And Juniper Ward.

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