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"Basic nursing care, dignity & respect"

About: Lincoln County Hospital / Respiratory medicine

(as a relative),

My mum in law is in hospital very poorly and on oxygen.  While I respect that staff are in short supply etc the ward does state that respect and dignity is paramount.  I am inclined to think this is lip service as on finding my mother in law unable to get out of bed due to cot sides being up and dinner on her table .. which I hasten to add was out of her reach. she was unwashed, not able to have cleaned her teeth or change into clean clothes herself. Where is the basic nursing care, respect and dignity that is stated.  We do not live nearby and in her hour of need would hopefully be able to trust that her needs are met within the NHS. Are nurses not trained anymore to attend to these very basic levels of care which retain dignity and moral and comfort by rearrangement of pillows etc.

I hope this highlights issues that may bring about change to match what a ward suggests .. a patient is treated with dignity and respect.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 07/05/2019 at 16:01
Published on Care Opinion at 16:01


picture of Sharon Kidd

Dear Daughter-in-law

Thank you for sharing your mum's experience with us. I am extremely sorry to read the comments about your mum's stay with us. The poor standards of care that you describe is far below the standards that we expect from our staff, and it is clear that this has been a distressing experience for you both.

Clearly we do need to look into this immediately for you both. I have shared it with the matron but we need to know what ward mum is on. If you could drop me an email with the details to patient.experience@ulh.nhs.uk, the matron will deal with all of the issues immediately for you both.

Regards

Sharon

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Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 08/05/2019 at 21:06
Published on Care Opinion at 21:06


picture of Sharon Kidd

Hi Daugher-in-law

Thank you so much for emailing me today with further details which I have shared with Matron today. Please be assured that the team are taking your comments very seriously and will be asked to reflect on their clinical practice. Your story will make a difference.

If you need help in the future please get in touch with me

Best wishes

Sharon

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