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Care Opinion

You were all amazing

Posted By Cornishchick

"You were all amazing"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Paediatrics

(as a service user),

Thank you so much to Beth and Dr Ben in A&E paeds and Alice and Dr Charlotte on Polkerris for looking after me and my dude as ever you made me feel welcome, reassured and listened to.

It's our first admission since our official autism diagnosis and I was nervous but you were all amazing. Beth you are going to be a credit to your department as you grow in your career keep being fab.

Huge, huge thanks from us both xx

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Responses

Response from Melanie Gilbert, Matron for Child Health, Royal Cornwall Hospitals NHS Trust 5 years ago
Melanie Gilbert
Matron for Child Health,
Royal Cornwall Hospitals NHS Trust

Submitted on 02/05/2019 at 13:22
Published on Care Opinion at 13:22

Wow, what amazing feedback.

Thank you so much- I will ensure I let staff see your feedback

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
We have made a change
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/05/2019 at 11:38
Published on Care Opinion on 07/05/2019 at 09:37

Dear 'cornishchick',

Thank you for your comments relating to both the Emergency department and Polkerris ward. Coming to hospital can be a worrying time for parents but I am glad that we were able to allay your fears and prevent undue anxiety for you and your child. This will hopefully make any future attendances easier for you both.

Beth is one of our new nurses in ED Paeds and we are fortunate to have her. I will gladly pass your comments onto her.

Kind Regards

Jane

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