This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Outpatient Appointment"

About: University Hospital Hairmyres

(as a staff member posting for a carer/relative),

I attended Hairmyres for an outpatient appointment with my wife.

One of the first times I've been able to park without driving around and around which was great!

We received a friendly welcome from the staff we encountered and probably waited a little beyond our scheduled appointment time, which wasn't a problem.

My wife was called  by the doctor for her appointment and I waited outside; the doctor introduced herself and took time to listen to my wife before outlining and discussing possible treatment options; which probably went over her allocated appointment time, but reassured my wife that she knew what was happening, felt involved and had an agreed plan in place before leaving.

I'd like to thank all of the staff involved for such a positive visit and outcome; keep up the good work!

Best wishes 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jamie Masson, Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Jamie Masson
Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 06/05/2019 at 10:10
Published on Care Opinion on 07/05/2019 at 09:38


picture of Jamie Masson

Dear Mr. Happychappy,

Thank you so much for taking the time to leave this positive feedback on our service.

I am pleased that your experience was a positive one and that you and your wife left feeling reassured and involved in her future treatment

I will be sure to pass on your kind words to the staff involved.

Kind regards,

Jamie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k