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"A massive improvement"

About: Forth Valley Royal Hospital / Day Medicine

(as the patient),

I have suffered from Hemochromatosis for about 15 years and have been a regular patient at Forth Valley Hospital at Larbert.  The nurses have been outstanding in Day Medicine but I have often had to wait for up to an hour for my turn because of the amount of patients and lack of staff.  The parking at the hospital is not "fit for purpose" and there are never enough spaces especially at the peak times.

Cath and her team have changed everything around and I could not be more impressed. I was instructed to park at a special car park which had plenty of spaces and I walked through an automatic door directly into the Day Medicine area. I was shown to an area to wait and 1 minute later I was asked to go in and 30 minutes later I was leaving the hospital. I have to go once a quarter and it is always a day I dreaded as I never knew if I would be able to park and how long the procedure would take. 

Well done all of you in Day Medicine for a really massive improvement. I cannot tell you much I appreciate what you have managed to achieve.

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Responses

Response from catherine clark, staff nurse, day medicine, nhs FVRH 4 years ago
catherine clark
staff nurse, day medicine,
nhs FVRH
Submitted on 14/05/2019 at 10:04
Published on Care Opinion at 11:03


Good morning Johnny,

Thank you so much for taking the time to let us know that the changes we have made to the venesection service are helping with your treatment pathway.

I am really enjoying being able to offer this service with the support of my colleagues and its always nice to hear when the people at the centre of the changes are seeing and benefiting as a result.

Thank you again

kind regards

Catherine

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