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"Vascular team lack of time."

About: Circle-Nottingham NHS Treatment Centre

Had a meeting with a vascular doctor for my partner who I am the sole carer for. The doctor only had a small amount of information that he needed to pass on to use that day. It was the first such meeting since my partner was discharged from QMC 4 weeks ago. However, I do not wish to criticise a service which is free & life saving, hard working and wonderful. I am grateful for everything the NHS & all its staff do for my partner but: the doctor presumably had such a busy schedule & heavy workload that he did not even have time to sit down during this very important meeting with my partner & myself. I believe this is the fault of the government who are stretching NHS services beyond reasonable, safe or responsible levels. Next time we have a meeting with the vascular doctor i want that doctor to have more time available to him to sit down & take the time to really communicate better with us, to be more thorough & to allow me to ask questions & for him to ask me questions to check my understanding of my partners condition & situation. Because the truth is that from admission to hospital & during this meeting no single doctor has fully explained to me what my partners condition is. This has caused me an extreme amount of anxiety because I do not know or understand what is going on. I am a sole carer for my partner. I am completely alone, I have no family & a small support network here because I was not born in Nottingham. I get no breaks and at home if something comes up for my partner: if he gets a cold, if he experiences pain or there is a problem with his medication; then this is all on me & me alone. I am not a trained nurse. I frequently ring NHS 111 to ask for advice. But I really, really need the doctors at the treatment centre to explain my partners condition to me more clearly please, to help me to understand & to reduce the massive amount of anxiety I have. There is very good reason for me to have this anxiety. Please help me more next time. Thank you very much.

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Responses

Response from Circle-Nottingham NHS Treatment Centre 5 years ago
Circle-Nottingham NHS Treatment Centre
Submitted on 30/04/2019 at 10:03
Published on nhs.uk at 11:08


We are sorry to hear that your experience in the Gateway did not meet your expectations.

This feedback will be passed on to the team. We would like to hear from you directly to discuss your experience, please contact the Quality and Assurance team on 0115 924 8391.

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