"Treatment of Zenkers Diverticulum"

About: Russells Hall Hospital / Gastroenterology

(as the patient),

I was treated in the GI unit of the Russells Hall Hospital by Prof Ishaq and his team. The operation was carried out in April 2019. I have been recovering at home since then and so far all has been well; the pouch has gone and my diet is slowly getting back to normal. I really cannot speak too highly of this unit and the way I was treated before and after the operation. Prof Ishaq was assiduous before and after in providing clear information about the operation and in follow-up telephone calls giving advice on diet etc. I was particularly impressed by the standard of care of everyone involved, including the anaesthetist and her team. Special praise must go to the nursing team and although it is invidious to pick any individual out - I would like to thank Jill for looking after me after the operation.

What became very obvious to me was that this is a unit in desperate need of more resources to increase the size of the operating theatre and provide more spacious nursing care rooms after operations. Thank you all very much.

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital
Submitted on 08/05/2019 at 10:49
Published on nhs.uk at 12:06


Thank you for taking the time to provide feedback on your recent surgical operation to treat Zenkers Diverticulum in the GI Unit at Russells Hall Hospital.

We are very pleased to hear that the care and treatment you received was exceptional and that you felt staff kept you fully involved and informed about your treatment. We pride ourselves in providing professional and friendly care to all our patients.

Your kind comments will be shared with Professor Ishaq, Jill and the nursing team. The team will be thrilled to hear such lovely comments.

We appreciate your concerns about the operation theatre and can confirm they meet national standards, are fully equipped and staffed appropriately. We would be grateful to learn more about your experience regarding the theatres and nursing care rooms. Please contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 073 0510 or email dgft.pals@nhs.net who will be happy to discuss this with you further.

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