"UCLH Westmoreland Street"

I was an inpatient at UCLH Westmoreland Street for one night after surgery. The hospital was supposedly refurbished by UCLH in 2015 after UCLH moved some cardiac teams across to St Bartholomew's. In my view, the refurb has done little to enhance the overall patient experience and certainly has failed to create a facility fit for the 21st Century!

Pretty much without exception, every member of staff I interacted with was helpful, pleasant, friendly and professional particularly the nurses and ancillaries on the ward.

Management and systems, however, are a disaster here. Staff are really struggling with a new IT system that seems ill thought through and implemented without much consideration for the end users - the nurses and care assistants.

The centralised aircon system in this hospital has only one setting. Extra hot! It's stifling inside. So unhealthy for patients and staff alike. And it must cost a fortune too.

Overall I'm very happy with the treatment I received at UCLH Westmoreland Street but there's certainly room for improvement.