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Quickly referred to helpful and supportive services

Posted By muscayn77

"Quickly referred to helpful and supportive services"

About: Ealing Community Partners - Community Psychological and Mental Health Services / Primary Care Mental Health Service (Ealing)

(as the patient),

I was taken seriously and treated with kindness and respect, which made me feel more able to express my experience fully and frankly. Having done so, I was quickly referred to services I found helpful and supportive; following a psychiatric evaluation, I have been referred for therapy which I feel comfortable attempting and hope will be helpful.

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Responses

Response from West London NHS Trust 5 years ago
West London NHS Trust

Submitted on 25/04/2019 at 09:15
Published on Care Opinion at 09:31

Dear Muscayn77,

Many thanks for your feedback on the Ealing PCMHS - we very much appreciate you taking the time to do this.

I am very glad that you found the approach taken by the worker to be helpful and supportive and that you felt able to express your experience with the staff member. I am also very happy to hear that action was taken quickly to meet your needs and that you have found this onwards referral helpful.

Kind regards,

Rob

Robert White

Service Manager - Community & Recovery Mental Health Services

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