"Incompassionate Care and poor communication"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a carer),

Having heard my brother had been admitted with chest pain I thought I would phone to see how he was as I was so worried. I know nurses are really busy and while trying to be nice the nurses attitude was nothing short of appalling. At one point as a vulnerable relative felt she was aggressive, negative although she thought she was assertive but came across as uncaring and really could not be bothered. While I did not request confidential information, I asked a general question how is he after a suspected heart attack. This negative positive opinion and could have really been prevented by the nurses attitude. What has happened to the caring nurses. I attempted to escalate this to the clinical coordinator but was put on hold and then cut off. This is certainly not person centred, effective or safe care in my view to reassure worried relatives.  

Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde nearly 2 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 03/05/2019 at 16:52
Published on Care Opinion at 16:52


Dear Peg 33,

I am sorry to hear of your recent poor experience through your telephone call to one of the wards within Glasgow Royal Infirmary. Please accept my apologies for this at what would have been an already difficult time for you.

If you are able to confirm the ward and the date/time you called the ward it will help me to investigate this further.

Thank you for taking the time to highlight your concerns with us.

Yours sincerely,

John Stuart

Chief Nurse.

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