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Waiting Times

Posted By DizzyLizzy29

"Waiting Times"

About: University Hospital Hairmyres / Neurology

(as a service user),

My GP referred me to Neurology due to ongoing Neuro issues (unsure which hospital as yet to receive an appointment). This was over 12 weeks ago. I called to see where I was on the waiting list recently and advised that waiting times are currently around 40 odd weeks! Delay due to capacity issues. I understand that delays can happen but that's a 9 month waiting time! I am seriously having to consider going private but financially this would be an enormous challenge if at all possible. Can anyone tell me when these capacity issues will be resolved?  

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 6 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 26/04/2019 at 09:58
Published on Care Opinion at 11:15

picture of Hazel Mitchell

Dear DizzyLizzy29


Firstly may I apologise for your long wait. In line with national treatment time guarantees, we would always endeavour to have a patient appointed within 12 weeks of the GP referral. Unfortunately, due to a recognised national shortage of Neurology Doctors, our current waiting time is exceeding this at present. I can only apologise and assure you we are making our best efforts to rectify this.

If you could possibly contact our patient affairs department with your details on:

Telephone: 01355 585325

Email: PatientAffairs.Hairmyres@Lanarkshire.scot.nhs.uk

The patient affairs team can pass your details on to myself and I can have a look at the waiting list to give you an indication of when we can expect to appoint you to a Neurology clinic

Kind Regards

Hazel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by DizzyLizzy29 (a service user)

Hi Hazel

As requested, I have phoned patient affairs team and passed on my details. I look forward to hearing from you in due course.

Kind regards

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