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"Lack of Communication"

About: St James's University Hospital / Gynaecology

I suffered my third miscarriage in early January. It was really upsetting and the EPU staff were fantastic and cannot be faulted. They helped me as much as they could for my stage in pregnancy. My complaint stems from what has happened after. I was told that I would receive a referral to the miscarriage clinic fairly quickly. I was also told that ideally I wouldn't get pregnant before I saw a consultant as the recurrent miscarriage team wouldn't be able to help. That was over three months ago and I have not received any further information or a referral.

I am 34 so time isn't exactly on my side to just wait around for referrals that I so desperately need to be able to maintain my next (if I am lucky enough to conceive again) pregnancy. I have called the EPU approx twice a month to chase and I just get told I have a referral but no appointment. The stress caused from waiting on this appointment is really not helping trying to conceive and maintain our next baby.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Submitted on 07/05/2019 at 12:27
Published on Care Opinion at 14:02


Dear Poster

I am very sorry to read your concerns regarding the waiting time for your appointment with the miscarriage clinic. I understand that this must be a very distressing time for you and waiting to hear from the hospital must be very frustrating.

The level of service that you have described is not what we wish to offer and I am sincerely sorry that this is causing you further distress.

Unfortunately there is not enough information in your post to allow us to look into the matters you have raised thoroughly therefore I would ask that you contact our Trust’s Patient Advise and Liaison Service (PALS).

This would also allow us look into the matters you have raised more thoroughly and also to see what lessons we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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