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Ea3

Story from nhs.uk

"Ea3"

About: Torbay Hospital / Accident and emergency

I would just like to say I did not like the way my wife was treated on the ea3 ward she had to be put in a room on her own I under stand that but the way she was treated was like a animal it was put on the notes that she needs help in doing most things but she was left to do things when she ask for help the nurses did come but not for about 10-15 minutes than she was faced with the words every time who helps you at home she suffers bad with depression

I am sorry to say this but it has upset her greatly

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Responses

Response from Torbay Hospital 5 years ago
Torbay Hospital

Submitted on 23/04/2019 at 09:21
Published on nhs.uk at 10:05

Dear Family member,

We are very sorry to hear about your wife's experience and that the standard of her care fell below that which we strive to provide.

We would like the opportunity to discuss the experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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