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Care Opinion

Return visit

Story from nhs.uk

"Return visit"

About: University Dental Hospital

I had to attend the Oral Medicine Department for a review of my problem. I was checked in by the receptionist at the first position who, whilst processing my appointment efficiently, smiled and passed a few kind words which made me feel I was being treated as a person rather than a number.

Unlike at some NHS establishments I was not kept waiting past my appointment time and I was examined by the same lady consultant who had treated me previously, which I found very reassuring. I left the hospital believing that I was in good hands and confident my condition is being treated appropriately.

My experience in the Oral Medicine Department was first class and deserves 5 stars.

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 16/04/2019 at 09:45
Published on Care Opinion at 10:45

Thank you for your positive comments posted on the Care Opinion website regarding your care in the Oral Medicine Department, University Dental Hospital Manchester. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to read that you felt your experience was first class and that you are confident your condition is being treated appropriately. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your feedback with all the teams involved.

Response from University Dental Hospital 5 years ago
University Dental Hospital

Submitted on 16/04/2019 at 09:46
Published on nhs.uk at 10:06

Thank you for your positive comments posted on the NHS website regarding your care in the Oral Medicine Department, University Dental Hospital Manchester. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to read that you felt your experience was first class and that you are confident your condition is being treated appropriately. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your feedback with all the teams involved.

The Patient Experience Team

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