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"Ankle surgery"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / Trauma & orthopaedics

(as the patient),

After a previously bad experience at a different hospital I was rather concerned about having to have surgery, but every member of the team from the lady’s on the outpatient desk to the surgical and anaesthetic team were exceptional. The nursing staff on the ward were kind, friendly and very efficient, thank you!

My only feedback would be that it would be useful to have a map of the old part of the hospital online to make navigation easier, and for choosing parking that isn’t at the opposite end of the hospital. 

Also I was nearly sent home with incorrect medication but luckily the nurse that was discharging me overheard a conversation with the consultant and they were able to organise something more appropriate for me. 

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Responses

Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 5 years ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife
Submitted on 17/04/2019 at 17:06
Published on Care Opinion at 22:41


picture of Sandra Connelly

Dear bestfootforward

Thank you for taking the time to post your comments on Care Opinion following your recent surgery. It is so nice to hear how you found everyone to be friendly and efficient.

I note your comments regarding the signage in the hospital. There has been quite an investment to try to improve the signage around the hospital but it doesn't seem we have it quite right yet. I can certainly make enquiries to see if a map can be available online.

I am concerned to hear that you were very nearly sent home with the wrong medication. If you would like to discuss this further, please contact me direct on 01592 729688.

Thank you again for your kind words and I will be sure to pass them onto the team.

Kind regards

Sandra

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